Return & Refund Policy
At Deckaura, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 14-day return policy from the date of delivery.
Personalized digital readings: delivery and support
Personalized readings are written by hand by our reader and analyzed with the astrology and tarot systems in our database; they are not a live appointment. Your reading is delivered through a private reading link and email, usually within 90 minutes after payment. On busy days it can take up to 24 hours.
If your reading has not arrived after 90 minutes, check your spam folder and reopen your private reading link. For a delivery problem, an unavailable reading link, or incorrect order details, email [email protected] with your order number and a description of the issue. We will review the delivery and order details and help correct or redeliver the reading where appropriate.
Return Eligibility
- Return window: 14 days from the date you receive your item
- Condition: Item must be unused, undamaged, with all original tags and packaging intact
- Proof of purchase: Order confirmation email or receipt required
- Restocking fee: None
- Final sale items: None, all physical products are eligible for return
Non-Returnable Items
The following items are not eligible for return or refund:
- Digital products, PDF guidebooks, digital downloads, e-books, printable cards, and digital journals. All digital product sales are final.
- Gift cards
Return Shipping
The customer is responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return arrives safely.
How to Start a Return
- Email us at [email protected] with your order number and reason for return
- We will review your request and respond within 1-2 business days
- If approved, we will provide you with the return shipping address and instructions
- Ship the item back to us using the provided address
Items sent back without prior approval will not be accepted.
Damages and Defective Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] with photos of the issue. We will send a replacement or issue a full refund at no additional cost to you.
Exchanges
We do not offer direct exchanges. To get a different item, please return the original product and place a new order once your return is approved.
European Union, 14-Day Cooling Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, in accordance with EU consumer protection law. The item must be in original condition with all packaging and tags. Digital products are excluded from this right once downloaded or accessed.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved. If approved:
- Refund will be issued to your original payment method
- Processing time: 5-10 business days
- Your bank may take additional time to post the refund to your account
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at [email protected].
Contact Us
For any questions about returns or refunds:
Email: [email protected]
Contact page: deckaura.com/pages/contact
